Anyone with even a vague interest in tech-related news will know that South Korean firm Samsung has had a tough month in the wake of its decision to recall all Galaxy Note 7 smartphones due to issues with battery combustion. And now it seems that the troubles are not over for it, as it has been forced to recall yet another product line after complaints from customers.
The Guardian reports that the company is having to recall 2.8 million washing machines following hundreds of reports that they were exploding, resulting in a number of injuries being caused.
These machines are, of course, powered by a mains connection, not an onboard battery. As a result, investigators believe that the cause is rooted in the way they spin up to complete cycles, leading to extreme levels of vibration, which effectively makes the affected models fall apart at the seams.
34 different Samsung washer models sold within the past half decade are impacted by the recall, with the company offering free repair or $150 off a new replacement model. Those whose machines are still under their original manufacturer’s guarantee can get a complete refund in most cases.
It is worth noting that while Samsung took the ultimate decision to ditch the Galaxy Note 7 and pull it from the global marketplace, in this instance it is being pushed to enact a recall by US safety regulators.
In a statement issued by Samsung, it said that while the likelihood of something going wrong with its machines was minimal, it was keen to make sure that customer safety was not compromised.
With profits down by close to a third in Q3 this year, the need for yet another major product recall will be the last thing that Samsung will want to have to handle at the moment. And yet it finds itself in a tricky position once again, with the loyalty of its customers hanging by a thread.
Buying Samsung parts to repair a damaged smartphone is an option for many users, especially if the fault is relatively minor. Replacing a battery or adding a new display assembly can be done simply enough in many cases, whether that is on your own or with the assistance of experts.
In the case of washing-machine repairs, leaving it to trained specialists is sensible, especially since Samsung’s recall over in the US will see it paying for the process rather than leaving customers out of pocket.
The sheer number of washing machines which need to be fixed to prevent further instances of damage being done is apparently putting extra pressure on the businesses which offer repair services in America. And there may be a shortage of Samsung parts as a result of just how many models need attention.
The same is not true of Samsung parts for smartphones, as these are readily available and can be purchased affordably by any users who want to bring their phone back from the brink.