FAQs

We understand that sometimes mistakes are made, or items are forgotten. In the event that you wish to change or cancel your order, we are able to implement this only if the goods have not yet left our warehouse. If the goods have left us, unfortunately, we will not be able to make any changes to your order unless the order is returned to us.

If you need to add to your order and it has not yet left us, please use the "Add to Order" shipping method at checkout, and include your previous order ID in the order notes.

Please note, you must be logged into your account in order to do this. Any orders that have "Add to Order" as the shipping method without a previous order will be held until payment for shipping has been made. Adding certain products may result in postage needing to be changed and additional costs may occur, for example, if a small part has been purchased with standard large letter postage, adding a large part will result in the goods needing to be shipped in a parcel instead. Adding a battery to your order may incur postage upgrade fees if the previous order was selected to be shipped via Royal Mail. This does not include "Free Shipping". Please see "Why can't I choose Royal Mail for my order?" for more information.

If you need to cancel your order for any reason, as long as the goods have not left us, we’ll happily arrange a credit or a refund for you. Refunds are usually implemented instantly from iParts4u if we receive notification of cancel within dispatch hours. Although we aim to issue refunds immediately, funds can take up to 10 working days to appear in your account depending on payment method and provider.

If your order is placed using Royal Mail 24 or 48 Signed, as this is not a tracked service, but a Signed For service, the tracking information will only update upon Royal Mail attempting a delivery or receiving a signature upon delivery.

If your order is on a tracked service e.g. Special Delivery, International Tracked and Signed, then it may be that your order has not yet left our facility and has not been processed by Royal Mail at the current time.

Please allow a few hours for tracking to update. If it has been longer than 48 hours since your dispatch notification and the tracking has still not updated, please contact us at info@iparts-4u.co.uk.

If you have checked your paper invoice or order confirmation and believe you have received the wrong item, please contact us as soon as possible.

We aim to provide all orders correctly and efficiently packed. However, sometimes accidents do happen, and human error may result in the wrong item being picked. In this event, we may ask for a Returns Form to be filled in so we can quickly process your replacement item.

Due to the high value of certain products we stock, we may need to receive the miss-picked item prior to a replacement being issued.

Despite the best efforts of the iParts4u packing team, what happens to a parcel after it leaves our facility is beyond our control.

If you receive a package that appears severely damaged, you can refuse delivery of the goods. However, not all damages are visible from the packaging alone. If you discover your item is damaged after opening the packaging, please contact our returns team immediately and DO NOT ATTEMPT TO FIT THE PRODUCT. If a damaged item is fitted, this may void any warranty as iParts4u do not cover damage to fitted goods as most damages occur during the fitment process.

We allow up to 48 hours after delivery to report an item as damaged. However, the sooner the damage is reported, the easier it is for iParts4u to resolve the issue. Please call our team on 0330 380 1148 or contact us to report any damages. Please have your order number to hand when reporting as this will help speed up the process.

We believe in the quality of our products above all else. Most of our aftermarket products (excluding consumables and adhesive) come with an iParts4U Lifetime Warranty as standard. You can learn more about the iParts4U Lifetime Warranty by clicking here.

Most of our products come with warranty information in the description. These vary depending on the product.

• Aftermarket Batteries - 6 Months
• Genuine Samsung Parts including batteries - 30 Days Manufacturers Warranty
• Genuine Huawei Parts including batteries - 30 Days Manufacturers Warranty
• Tools - 90 Days
• Consumables - 30 Day Returns

If you believe an item you have received is faulty, please fill in a Returns Form detailing as much information as possible about the fault as this will help our technicians in assisting you.

• Please allow 1-2 weeks for your return to be processed however are usually dealt with within 48 hours.
• We do not cover damage to fitted goods. If goods are damaged, do not attempt to fit these. In the event of damaged in transit items, please see "My order has arrived damaged"
• iParts4U cannot be held responsible for any items that are found to be damaged or lost during return shipment. We therefore strongly recommend a mail service with insurance and mail tracking.
• If goods are returned outside of the 30-day policy, then goods would be covered under the warranty term and will either be repaired or replaced within this time.
• If the goods have been found faulty, then iParts4u will be responsible for the return costs within the first 30-days.

 We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods are inspected upon return by our expert returns team.

Some companies may advertise that they sell “OEM” (Original Equipment Manufacturer) or genuine Apple parts. But please keep in mind that this is not currently possible unless the company is selling a used part. The reason behind this is that Apple does not supply or sell parts to third party companies, distributors or repairers. iParts4u recommends you always remain vigilant on any parts you buy that claim to be OEM. Although we do not sell genuine Apple parts, we’re proud to be one of the largest retailers of aftermarket and pulled parts, supplying only the highest quality third party replacement parts along with our iParts4u Lifetime Warranty as standard on almost all of our aftermarket products.

To put it easily, Yes.

Here at iParts4u, we take extreme care with the information that is supplied to us by customers when taking an order on our website (and for any other purpose.) We ensure all payment and personal customer information is protected and safe using the Internet-standard SSL (Secure Sockets Layer) protocol. This means the data is encrypted and the information is scrambled into tiny pieces of code that cannot be read as they travel to across the internet. Once we receive the encrypted information, we use a private, individual key to decode it. Meaning the information is only used by the staff to process your order and contact you directly. All of our customer's details are kept in compliance with data protection under GDPR. For more information on GDPR, please click here.

There may be a few reasons why you may not be given the Royal Mail postage option upon checkout.

The main reason is usually down to an order containing a Lithium ION Battery. Lithium ION Batteries are classed as international dangerous and restricted goods, therefore it is illegal to ship these through Royal Mail and risks an unlimited fine, and even imprisonment for the sender.

Another reason you may not be able to choose Royal Mail for postage is that the order exceeds the weight limit of 2kg (including packaging.)

If you do not believe this to be correct, please contact us and we will do our best to assist you.

All DPD orders placed before 5.45pm Monday to Friday will be dispatched the same day (excluding Bank Holidays). All Royal Mail orders placed before 5:45pm Monday to Friday will be dispatched the same day (excluding Bank Holidays). All DHL Northern Ireland orders placed before 3:30pm Monday to Friday will be dispatched the same day (excluding Bank Holidays). All DHL orders placed before 5:45pm Monday to Friday will be dispatched the same day (excluding Bank Holidays). All orders placed after this time will be dispatched the following working day.

These dispatch times may change during the busy periods. Any alterations to our services will be announced in advance.

At iParts4u we care deeply about providing the best customer service possible. As such, we are happy to look at sourcing special order parts for our customers. All you have to do is contact our team with what you're after, and we'll help you get the parts you need! Any details you can provide about the product would be useful. Such as name, part number, the model of device it’s used for, etc.

Please note, if we are to order in an item, we generally require payment to be made upfront before ordering in. We do not offer refunds of unwanted special order items.