Raising a return takes a couple of minutes from your account: log in, open My Returns, and choose Return Single Item or Return Multiple Items.

We've put together a full step-by-step walkthrough — see our How to raise a return guide. The return and warranty period for any item is shown on that product's Specifications tab.

Yes — as long as the item hasn't shipped yet. Just call us on 0330 380 1148 with your order number and we'll cancel it for you. Please don't raise a return for an order that hasn't shipped — a quick phone call is all it takes. Once an order has left us, we can't amend it unless it's returned.

To add to an order that hasn't shipped, choose the Add to Order shipping method at checkout and put your previous order ID in the order notes (you'll need to be logged in). Orders using Add to Order without a previous order are held until any shipping cost is paid. Adding items can change the postage required — for example adding a large part to a large-letter order, or adding a battery to a Royal Mail order (see Why can't I choose Royal Mail for my order?).

If a cancellation involves a refund, it's usually issued straight away when we're notified within dispatch hours, though funds can take up to 10 working days to appear depending on your payment provider.

If you've checked your invoice or order confirmation and believe you've received the wrong item, please contact us as soon as possible. We pack every order carefully, but human error can occasionally mean an item is mis-picked.

We may ask you to complete a Returns Form so we can process your replacement quickly. For higher-value products, we may need the mis-picked item back before the replacement is issued.

What happens to a parcel after it leaves us is beyond our control. If a package arrives severely damaged you can refuse delivery. If you only notice damage after opening, contact our returns team straight away and do not attempt to fit the product — fitting a damaged part can void the warranty, as we don't cover damage caused during fitting.

Please report damage within 48 hours of delivery (sooner is better). Call 0330 380 1148 or contact us with your order number to hand.

If an item is faulty, please complete a Returns Form with as much detail about the fault as possible — it helps our technicians help you. A few things to note:

• Returns are usually processed within 48 hours, though please allow up to 1–2 weeks at busy times.
• We don't cover damage to fitted goods; if an item looks damaged, don't fit it (see My order has arrived damaged).
• We can't be responsible for items lost or damaged on their way back to us, so please use an insured, tracked service.
• The return and warranty period that applies to your item is shown on its Specifications tab. Faulty items outside the return window are covered under the warranty term and will be repaired or replaced.
• For confirmed faults reported within the return window, we'll cover the return postage.

We aim to accept every return. All goods are inspected on arrival, and in the rare case an item comes back in an unsuitable condition we may have to return it to you.

Unwanted items can be returned if they're still in "as new" condition — not fitted or used, with no protection removed — within the return window shown on the product's Specifications tab. Please complete a Returns Form to start an unwanted return.

Return postage for unwanted goods is at your cost, and special-order items can't be returned for a refund.

Yes — most of our aftermarket products (excluding consumables and adhesives) carry the iParts4U Lifetime Warranty as standard. You can read the full terms on our Returns & Warranty page. Genuine manufacturer parts carry their own warranty terms.

The specific warranty and return period for any product is shown on its Specifications tab, so that's always the best place to check the exact cover for the item you're buying.

Orders placed before our daily cut-off (Monday–Friday, excluding Bank Holidays) are dispatched the same day:

• DPD — before 5:45pm
• Royal Mail — before 5:45pm

Orders placed after cut-off are dispatched the next working day. Dispatch times can change during busy periods; we'll announce any changes in advance.

You'll receive an order confirmation, and your goods will be dispatched in line with our dispatch hours. We only use your details to contact you about your order — unless you opt into our newsletter, which goes out about once a week with deals, news and the occasional voucher.

Usually it's simply that the email hasn't landed yet — give it a little time. If it still hasn't arrived, check your spam/junk folder, as our emails occasionally end up there. Also double-check the email address on your order is correct and contains no spaces. If you spot a mistake, contact us as soon as possible with the correct details.

If your order went out on Royal Mail 24 or 48 Signed, that's a "Signed For" service rather than a fully tracked one, so tracking only updates when Royal Mail attempts delivery or takes a signature.

On tracked services (e.g. Special Delivery, International Tracked & Signed), it may simply be that Royal Mail hasn't scanned the parcel yet. Please allow a few hours. If it's been more than 48 hours since your dispatch email with no update, email us at info@iparts-4u.co.uk.

A couple of reasons. Most often it's because your order contains a lithium-ion battery — these are classed as dangerous goods and can't legally be sent via Royal Mail. The other common reason is that the order exceeds Royal Mail's 2kg limit (including packaging).

If you think this isn't right for your order, contact us and we'll help.

Yes. As well as our own iP9 range and other aftermarket parts, we now stock genuine parts across many models in two grades:

• Genuine Service Pack — brand-new components sourced from the manufacturer where general distribution allows.
• Genuine Reclaimed — original manufacturer parts professionally removed from donor devices and fully tested.

We stock genuine Apple, Samsung, Google and other manufacturers' parts alongside our high-quality aftermarket and CE/RoHS-certified iP9 ranges. Every product is clearly labelled by grade, so you always know exactly what you're buying.

Quite possibly — we're happy to source special-order parts. Contact our team with whatever details you have (product name, part number, the device model it's for) and we'll do our best to get it.

Special orders generally need to be paid for upfront, and unwanted special-order items can't be returned for a refund.

Yes. We take great care with the information you share with us. Payment and personal data are protected in transit using industry-standard encryption (TLS/SSL), and all customer details are handled in line with UK GDPR.

You can read more in our Privacy & Data Protection Policy.