Returns & Warranty Policy

If you need to return an item, please complete our returns form before sending anything back to us. This helps us process your return quickly.

This table is a summary only. Where it differs from the detailed sections below, the detailed sections apply.

1) Unwanted Returns - Consumers (Non-Trade)

0-14 days (Statutory Cooling-Off)

• Covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• You have 14 days from the day you receive the goods to tell us you wish to cancel, and a further 14 days from notifying us to send the goods back.
• Refund to the original payment method for the item price plus the basic delivery cost. Where you chose a delivery service more expensive than our cheapest standard option, we refund the cost of the cheapest standard option.
• Customer pays return postage (unless agreed otherwise).
• You may examine and handle the goods as you would in a shop. If the goods have been handled more than is necessary to establish their nature, characteristics and functioning, we may deduct an amount from your refund to reflect the resulting loss in value. Fitting or installing a part goes beyond examination and will normally reduce its value.
• Please return goods with all original packaging and accessories where possible.
• Batteries and other dangerous goods: we are unable to provide prepaid return labels or arrange collection for loose lithium-ion cells. These must be returned by the customer using a carrier that accepts UN3480 lithium-ion consignments. We will supply the technical details (UN number, watt-hour rating, voltage, net weight and packing instruction) on request so you can book a compliant service.

Parts that pair with a device

Some parts – including genuine Apple batteries, screens and cameras, and other serialised components – pair with the device they are installed in. The pairing happens automatically the first time the device is switched on with the part fitted. It cannot be reversed, and once it has happened the part cannot be resold.

Your right to cancel still applies to these parts and we will not refuse a return on the basis that one has been fitted. However, fitting goes well beyond examining the part, and the loss in value that results is deducted from your refund as set out below. For a part that has paired, that loss is normally the full value of the part.

You may unseal the packaging and examine the part without affecting your refund. If you are unsure whether a part is right for your device, please ask us before fitting it.

Nothing in this section affects your rights in respect of a part that is faulty, not as described, or not fit for purpose.

How we work out a deduction

Where a cancelled item comes back in reduced condition, we deduct the loss in value it has actually suffered. We assess every item individually and will explain the deduction in writing.

Two groups of parts behave differently, so they are set out separately. A pairing part is one that writes itself to the device it is installed in. Pairing happens automatically the moment the device is switched on – it is not something the fitter chooses, and it cannot be undone.

All parts

Parts that do not pair

Pairing parts

For these parts the question is not how worn the item looks. It is whether we can establish that it has never been paired. The sealed pack is the only evidence of that, so the bands work differently.

Where two bands apply, we apply the higher one. We never deduct more than the loss the item has actually suffered, and we will tell you how the figure was reached.

15-30 days (Goodwill)

This is a voluntary goodwill scheme offered in addition to your statutory rights above. It applies after the 14-day statutory cancellation period has ended.

• Store credit for the current item price (original shipping is not refunded).
• Batteries ordered with free shipping: £7.95 will be deducted to cover shipping costs.
• Customer pays return postage. Prepaid return labels are available for standard (non-battery) items at £5.95, deducted from the credit. We are unable to provide prepaid return labels for batteries or other items classed as dangerous goods for transport; these must be returned by the customer using a carrier that accepts UN3480 lithium-ion consignments.
• Items must be unused and in resaleable condition with original packaging.

2) Unwanted Returns - Trade Customers

The following applies to business (B2B) accounts. Statutory consumer cancellation rights do not apply to business purchases; the windows below are offered contractually.

0-14 days (Contractual Cancellation Window)

• Refund to the original payment method for the item price plus the basic delivery cost.
• Customer pays return postage (unless agreed otherwise).
• Goods must be unopened/unused, with all original packaging and accessories.

15-30 days (Goodwill)

• Store credit for the current item price (original shipping is not refunded).
• Customer pays return postage. Prepaid return labels are available for standard (non-battery) items at £5.95, deducted from the credit. We are unable to provide prepaid return labels for batteries or other items classed as dangerous goods for transport; these must be returned by the customer using a carrier that accepts UN3480 lithium-ion consignments.
• Items must be unused and in resaleable condition with original packaging.

31-180 days (Discretionary Stepped Credit)

For trade (B2B) accounts, we offer the following discretionary credit if the item is still actively sold by us and is returned unused in resaleable condition:

• 31-90 days: Store credit equal to the current website sale price minus 15%.
• 91-180 days: Store credit equal to the current website sale price minus 25%.
• Over 180 days: No return accepted unless under warranty.
• Customer pays return postage.
• "Current sale value" means the price displayed on our website when logged in as a trade customer at the time the return is processed.

3) Damaged or Faulty on Delivery

• Please inspect goods on arrival and report any damage to info@iparts-4u.co.uk as soon as you reasonably can. Trade customers must report within 48 hours. Consumers reporting later remain covered by their statutory rights.
• We will provide return instructions and will repair or replace and return at no cost to you.
• LCDs: please do not fit a screen that shows visible damage on arrival - test by connecting the LCD flex to the FPC only. A screen that is visibly damaged before fitting cannot be assessed or resold once installed, and fitting it may cause further damage that is not covered. This does not affect your rights in respect of a part that proves faulty in normal use.

4) Faulty Goods & Warranty

Within 30 days of delivery

• Under the Consumer Rights Act 2015, the customer has a short-term right to reject, and may choose Refund, Credit, or Replacement.
• We cover return postage (label provided or postage reimbursed).

After 30 days (within warranty)

• We will provide Credit or Replacement (repair if possible). Where credit is issued, the value will be the original purchase price or the current sale price at the time the claim is processed - whichever is lower.
• For consumers, if a repair or replacement is unsuccessful, or cannot be provided within a reasonable time and without significant inconvenience, you have the right to a price reduction or to reject the goods for a refund under the Consumer Rights Act 2015. Nothing in this policy restricts that right.
• Customer pays return postage unless otherwise agreed.
• Trade Customers: For manufacturer-fault warranty returns with a total return value over £50, we will provide a free Tracked 48 return label. This does not apply to extended warranty claims.
• For trade customers, "current sale price" means the price displayed on our website when logged in to their trade account at the time the claim is processed.
• Warranty period varies by product; see item description.
• Warranty excludes accidental damage, misuse, and normal wear and tear. Consumables may be excluded.

LCD Dead Pixel Policy

• LCD is considered faulty if there are three or more dead pixels. One or two is within manufacturing spec.
• Typical dead pixel size is approximately 0.27 mm.

iP9 & Ultra Extended 24-Month Warranty

All iP9 and Ultra series screens come with our extended 24-month warranty from the date of purchase, covering the following issues:

• LCD & OLED Damage: Black spots, lines on the display, blackouts, etc.
• Damaged / Torn / Bent Flex: Tearing or bends due to fitment errors (excludes iPad).
• Frame Separation: The display assembly frame is coming away from the display panel.
• Water Damage: Any damage found to be from direct or subsequent water damage (excludes iPad).
• Screen Burn: Display issues caused by wear, tear, or overuse.

Important: The above will be covered under the iP9 / Ultra Extended Warranty as long as the top glass of the screen shows no signs of cracks or deep scratches.

Remedy under Extended Warranty: If a claim is made under this extended warranty (and not the standard manufacturer warranty), the customer will be entitled to store credit or a replacement only. Where credit is issued, the value will be the original purchase price or the current sale price at the time the claim is processed - whichever is lower. No refunds are provided under the extended warranty.

This extended warranty is a voluntary commercial guarantee offered in addition to your legal rights. It does not reduce or replace the rights consumers have under the Consumer Rights Act 2015.

Trade Customers: No prepaid/tracked return labels are provided for claims made under the extended warranty.

5) 14-Day Money-Back Guarantee

For business customers, and for consumers in any case not covered by the statutory cancellation right in section 1, we offer a 14-day money-back guarantee on most products (excluding headphones and other sealed items that cannot be returned for hygiene reasons once opened). Return the item in original condition and packaging for a refund of the item price plus the basic delivery cost.

Where the statutory right in section 1 applies, that section takes precedence and nothing in this guarantee reduces it.

6) Extent of Liability

Consumers. Nothing in this policy or our terms excludes or limits your legal rights, including your rights that goods must be as described, of satisfactory quality and fit for purpose under the Consumer Rights Act 2015, or our liability for death or personal injury caused by our negligence, or for fraud.

Business customers. Product descriptions are for general guidance and do not form part of the contract. You are responsible for ensuring suitability for your intended purpose. We are not liable for indirect or consequential loss, loss of profit or loss of business; our total liability will not exceed the invoice value of the goods. Nothing limits liability for death or personal injury caused by our negligence, or for fraud.

7) Law & Jurisdiction

This contract is governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales. If you access our website from outside the UK, you are responsible for compliance with local laws.

If you are a consumer and we cannot resolve a complaint through our own complaints process, we will provide you with details of a certified alternative dispute resolution provider and confirm whether we intend to use them.